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Amazon · Meta · TikTok Shop Suspension recovery

Suspended isn't the end. It's a process.

Root-cause diagnosis, precision Plan of Action writing, and direct escalation to marketplace trust & safety teams. Engineered to get honest sellers reinstated on Amazon, Meta, TikTok Shop, and beyond, without the panic.

72h Avg. first POA draft
85% Reinstatement rate*
500+ Appeals filed
24/7 Account health watch
Your journey

From first doubt to a system that runs itself.

Most sellers find us the same way. A suspended account and a notice that doesn't explain much. Here's the map: what you do, where it happens, what you're likely thinking, and how we respond.

Awareness

Your account just got suspended

Sales stopped overnight and you're staring at a suspension notice you don't fully understand.

WhereGoogle search, seller forums, late-night research
"My account got suspended and I don't even know why."
We read the actual notice with you and tell you what's really going on.
Consideration

You compare reinstatement services

Consultants, agencies, doing the appeal yourself. You're checking who's actually gotten accounts back, not just filed appeals.

WhereCase studies, reviews, past reinstatement results
"Will this person actually get my account back, or take my money and fail?"
Straight odds on your specific case before you pay anything.
Decision

You book the free call

Thirty minutes, no pitch theater. You leave with a clear scope and a real number.

WhereThe free strategy call
"Is this worth thirty minutes of my time?"
A clear scope and number. No pressure either way.
About 30 minutes
Onboarding

We build and file your appeal

The root cause gets identified and a real plan of action gets written before anything gets submitted.

WhereCase review call, plan of action draft, appeal submission
"I hope this appeal doesn't get rejected too."
A plan of action built around what actually triggered the suspension, not a generic template.
Week 1
Growth

Your account stays protected going forward

Once reinstated, the same issue gets monitored so it doesn't trigger another suspension.

WhereAccount health monitoring, policy updates, ongoing check-ins
"Is this going to happen again?"
Ongoing account health checks so the same mistake doesn't repeat.
Ongoing

Ready to start your journey? Step one takes 30 minutes.

Book a Free Strategy Call
Consultants diagnosing the root cause of a marketplace account suspension
01. Diagnosis

Find the real reason, not the guess.

Suspension notices are famously vague. Before we write a word of appeal, we reconstruct the timeline. Listings, performance metrics, IP complaints, authenticity flags, and policy triggers. To identify the actual root cause the marketplace needs addressed.

  • Full account, order, and messaging history review
  • Policy-violation mapping against marketplace ToS
  • Identification of systemic vs. one-off causes
  • Clear diagnosis report before any appeal is filed
Diagnose my suspension
Specialist writing a marketplace Plan of Action appeal document
02. Plan of Action

A POA that reads like proof, not apology.

Reviewers approve plans that show root cause, corrective action, and preventive controls. In their language. We write and structure every POA to that exact standard, backed by documentation that closes objections before they're raised.

  • Root cause, corrective action, preventive action framework
  • Supporting evidence packets: invoices, supplier docs, screenshots
  • Tone and structure calibrated to reviewer expectations
  • Revisions turned same-day as new information arrives
Get my POA written
Team reviewing category and brand ungating requirements
03. Ungating

Locked categories, unlocked properly.

Restricted categories and gated brands demand exact documentation. Invoices, letters of authorization, trademark proof. We assemble compliant ungating packets so approval doesn't stall on a missing signature or wrong invoice format.

  • Category, brand & ASIN-level ungating requests
  • Invoice and supplier documentation formatting
  • Letter of authorization & trademark support
  • Resubmission strategy when a request is declined
Unlock my categories
Analyst auditing seller account for policy compliance risk
04. Compliance audit

Fix what's next before it flags.

Most sellers only see one violation. We look at the whole account. Listings, review sourcing, shipping performance, and messaging practices are audited against current policy so the next suspension never has a chance to start.

  • Full listing & catalog compliance sweep
  • Review, feedback & incentive-policy exposure check
  • Performance metric & SLA risk scoring
  • Prioritized remediation checklist with owners
Audit my account
Consultants discussing escalation strategy with marketplace trust and safety teams
05. Escalation

When the bot says no, we find the human.

Automated appeal queues stall good-faith sellers constantly. We escalate through executive relations, seller support leadership, and trust & safety liaison channels. With a documented case file that makes manual review easy to say yes to.

  • Executive & seller-relations escalation paths
  • Structured case files for manual reviewer handoff
  • Follow-up cadence so appeals don't go stale
  • Multi-channel escalation across Amazon, Meta & TikTok Shop
Escalate my case
Advisor monitoring ongoing seller account health dashboard
06. Health monitoring

Reinstated once. Protected after.

Getting back in isn't the finish line. Most repeat suspensions happen within 90 days. We monitor account health metrics, policy updates, and early warning signals continuously, so small issues get fixed before they become new cases.

  • Ongoing account health & metric dashboards
  • Policy-change alerts mapped to your catalog
  • Early-warning triage before metrics breach thresholds
  • Quarterly account-risk reviews with clear action items
Protect my account
Capabilities

Six disciplines of a reinstatement desk.

Each engagement is scoped to your marketplace and violation type. Not a generic template appeal.

Root-cause diagnosis

Account, listing & performance forensics to identify the real trigger behind the suspension.

Plan of Action writing

Reviewer-ready POAs with root cause, corrective action, and preventive controls, evidenced.

Ungating support

Category, brand & ASIN documentation packets built to marketplace approval standards.

Policy appeals

Precise, evidence-backed responses to policy-violation notices across every major marketplace.

Trust & safety liaison

Escalation through executive relations and seller-support leadership when queues stall.

Account health monitoring

Continuous metric tracking and policy alerts that catch risk before it becomes a case.

Engagement path

From suspension notice to reinstated seller.

A clear four-step path. Diagnosis before drafting, prevention locked into the retainer.

Diagnose

Full account review and root-cause identification within the first 24 hours of engagement.

Draft

Plan of Action and supporting evidence written, reviewed, and packaged for submission.

Escalate

Appeal filed and, where needed, pushed through executive and trust & safety channels.

Protect

Ongoing health monitoring and compliance checks so reinstatement holds long-term.

Proof

How we prove it.

Reinstatement cases involve confidential account and business data, so we don't publish screenshots or client names for this service. What you can see on the strategy call is the process itself: how we structure a Plan of Action, the evidence a reviewer expects, and how a case like yours would move through diagnosis and escalation. If you want documented outcomes first, our other systems have real case studies on the Results page.

See results across our other systems
FAQ

Straight answers for operators.

Which marketplaces do you handle?

Amazon Seller Central, Facebook/Meta Commerce Manager, TikTok Shop, and most major marketplace platforms. Each has its own appeal process, review cadence, and documentation standard. We work all of them.

Can you guarantee reinstatement?

No legitimate agency can guarantee an outcome a marketplace controls. What we guarantee is a properly diagnosed case, a reviewer-grade Plan of Action, and every appropriate escalation channel exhausted. The approach with the highest documented success rate.

How fast can you start?

Most engagements begin diagnosis within hours of the strategy call, with a first POA draft ready inside 72 hours depending on documentation availability.

What if the first appeal is denied?

Denials are data. We revise the POA against the specific reviewer feedback, strengthen evidence, and. Where the channel supports it. Escalate to a higher review tier or executive relations contact.

Do you help prevent future suspensions?

Yes. Ongoing account health monitoring and compliance audits are core to the offer, since most repeat suspensions happen within 90 days of reinstatement without a prevention layer in place.

How fast can we start?

Most cases start within a week of the strategy call, once your marketplace, violation type, and documentation are confirmed.

Do we own what you build?

Yes. Your marketplace account, the case file, and every document we prepare stay fully yours. DEVLIP works the case, but nothing is locked to us.

What are the contract terms?

Scope, marketplace, and timeline get confirmed in writing before we open the case. No surprises, no fine print. Qualifying engagements carry a 90-day results guarantee.

What does this cost?

DEVLIP runs three tiers built for scope, not a fixed price sheet: Launch, Scale, and Portfolio, each custom-quoted to your scope. Most single-marketplace reinstatement and ungating cases fit Launch or Scale, depending on how many appeals and documentation packets are involved. See Pricing for the full breakdown, or book a free call for an exact number.

How do we pay you?

Bank transfer, wire, card through Stripe, or PayPal, whichever is easiest for you. We invoice once the case scope is confirmed, so there's no surprise billing mid-appeal.

Free strategy call

Ready to get your account back. For good?

Thirty minutes. Suspension diagnosis, appeal strategy, and a clear path back. No pitch theater.