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DEVLIP
Always-on Shopify care

A storefront that never sleeps. And never breaks on your watch.

Proactive monitoring, rapid bug fixes, app-conflict resolution, and SLA-backed support retainers. So your Shopify store stays fast, stable, and revenue-ready around the clock.

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24/7 Uptime monitoring
<1h Critical response SLA
99.9% Store availability target
100+ Apps we've de-conflicted
Your journey

From first doubt to a system that runs itself.

Most Shopify store owners find us the same way. Something broke and the last developer isn't answering anymore. Here's the map: what you do, where it happens, what you're likely thinking, and how we respond.

Awareness

Something on your store keeps breaking

A theme update broke a page, an app conflict is slowing checkout, or small bugs keep piling up with nobody to fix them.

WhereGoogle search, Shopify community forums, past developer referrals
"My last developer disappeared and now nobody's fixing anything."
We take a look at what's actually broken before quoting anything.
Consideration

You compare support options

Freelancers, agencies, hiring in-house. You're checking who responds fast when something actually breaks.

WhereReviews, response time guarantees, past support tickets
"Will someone actually respond when my store goes down?"
Real response times and a clear support process, not a vague retainer.
Decision

You book the free call

Thirty minutes, no pitch theater. You leave with a clear scope and a real number.

WhereThe free strategy call
"Is this worth thirty minutes of my time?"
A clear scope and number. No pressure either way.
About 30 minutes
Onboarding

We audit and stabilize your store

Every app, theme edit, and integration gets reviewed so we know what we're maintaining before anything breaks again.

WhereStore audit, issue log, priority fixes
"I hope they actually understand what's already been built."
A full audit before we touch anything, so nothing gets broken further.
Week 1
Growth

Your store stays stable as you scale

New apps and features get tested before going live, and issues get caught before customers see them.

WhereMonthly health checks, uptime monitoring, ticket reports
"Is my store actually stable now, or just quiet for the moment?"
Proactive monitoring, not just fixing things after they break.
Ongoing

Ready to start your journey? Step one takes 30 minutes.

Book a Free Strategy Call
Support engineer calmly reviewing uptime and performance dashboards
01. Monitoring

We watch the store so you don't have to worry.

Uptime, checkout health, page speed, and Core Web Vitals are tracked continuously. With alerting tuned to catch real problems before customers ever notice a flicker.

  • 24/7 uptime & checkout health monitoring
  • Core Web Vitals and speed tracking
  • Proactive alerting before revenue is at risk
  • Monthly health reports with clear next steps
Get store monitored
Developer focused and confident while resolving a storefront bug
02. Bug fixes & conflicts

Broken theme logic, fixed before it costs a sale.

Liquid errors, JavaScript conflicts, checkout glitches, and app collisions get triaged and resolved by engineers who actually read the stack trace. Not just reinstall and hope.

  • Theme & Liquid bug diagnosis and fixes
  • App-conflict isolation and clean resolution
  • Checkout and cart edge-case repair
  • Root-cause fixes, not band-aid patches
Report a bug
Developer in dress shirt reviewing a theme update on a monitor
03. Updates & upkeep

Platform and theme updates, applied without drama.

Shopify ships changes constantly. We stage, test, and apply theme, app, and platform updates on your store's schedule. So nothing quietly breaks after an update you didn't even know happened.

  • Staged testing before any update ships live
  • Theme, app, and API version upkeep
  • Deprecation tracking and migration planning
  • Change logs so your team stays in the loop
Plan my updates
Two engineers reviewing a performance audit together in a bright office
04. Performance audits

Speed is a feature. We audit for it.

Bloated apps, unoptimized media, and legacy code quietly tax conversion rate. Scheduled performance audits find the drag and clear it. With before/after numbers you can actually see.

  • Quarterly speed & bloat audits
  • App and script weight review
  • Image, asset, and code optimization
  • Benchmarked before/after performance reports
Audit my store speed
Handshake sealing a support retainer agreement in a modern office
05. SLA retainers

Support tiers with a promise you can hold us to.

No vague "we'll get to it" support. Every retainer ships with a written SLA. Defined response times, escalation paths, and a named team, so support is a guarantee, not a hope.

  • Tiered retainers matched to store size and risk
  • Written response & resolution-time SLAs
  • Named support team, not a rotating queue
  • Transparent monthly usage & ticket reporting
Compare support tiers
Support team collaborating on an emergency response in a bright office
06. Emergency response

When the store goes down, we're already moving.

Checkout outage, theme crash, payment failure. Critical incidents get a dedicated escalation path with real humans on call, not a ticket that sits overnight while revenue bleeds.

  • Dedicated critical-incident escalation line
  • Sub-hour first response on Priority tickets
  • Rollback-ready backups for fast recovery
  • Post-incident review so it doesn't repeat
Set up emergency coverage
Capabilities

Six pillars of a store that just keeps working.

Every retainer is scoped to what actually protects revenue. Monitoring, fixes, updates, and speed, backed by a support promise in writing.

Uptime monitoring

Continuous checks on availability, checkout, and speed. With alerts before customers feel it.

Bug & conflict fixes

Theme, Liquid, and app-conflict issues diagnosed and resolved at the root. Not patched over.

Theme & platform updates

Staged, tested updates that keep your store current without breaking what already works.

Performance audits

Scheduled speed and bloat reviews that keep conversion rate protected as the store grows.

SLA-backed retainers

Written response and resolution commitments. Support you can plan the business around.

Emergency response

Dedicated escalation for critical incidents, with fast recovery and a post-incident review.

Engagement path

From first audit to standing coverage.

A clear four-step path. Baseline established before the retainer starts, then continuous care with full visibility.

Audit

Full health check of theme, apps, speed, and past-incident history to set the baseline.

Stabilize

Existing bugs, conflicts, and performance drags are cleared before ongoing coverage begins.

Monitor

24/7 uptime, speed, and checkout monitoring goes live with your SLA response tiers.

Maintain

Ongoing updates, fixes, and reporting keep the store current and protected month over month.

Proof

How we prove it.

On the strategy call we walk through how the SLA tiers work, what a real performance audit report looks like, and how a typical incident gets triaged from alert to fix. If you want to see the process before committing, we can show you the reporting and monitoring setup current retainer clients use, not a manufactured case study.

See results across our other systems
FAQ

Straight answers for operators.

What counts as an "emergency" under the SLA?

Checkout outages, payment failures, site-down incidents, and security issues are Priority tickets with sub-hour first response. Non-critical issues follow standard SLA windows by tier.

Do you support stores you didn't build?

Yes. Most maintenance retainers start with an audit of an existing store. Regardless of who originally built it. So we understand the codebase before we touch anything live.

How do app conflicts actually get resolved?

We isolate the conflicting scripts or Liquid injections, test in a staging environment, and ship a fix that keeps both the app and your theme functioning as intended. No guesswork in production.

What's included in a performance audit?

Core Web Vitals, app and script weight, image optimization, and code bloat. Benchmarked before and after so you can see exactly what improved and by how much.

Can this connect to a Shopify build or automation project?

Absolutely. Maintenance, design, and automation share the same operator. So your store stays coherent as it's built, updated, and supported over time.

How fast can we start?

Most support retainers start within a week of the strategy call, once we've reviewed your store and confirmed the right SLA tier.

Do we own what you build?

Yes. The store, the theme code, and every fix we ship stay in your Shopify account. DEVLIP operates as your support team, not as a gatekeeper holding anything hostage.

What are the contract terms?

SLA tier, response times, and retainer terms are confirmed in writing before we touch anything live. No surprises, no fine print. Qualifying engagements carry a 90-day results guarantee.

What does this cost?

DEVLIP runs three tiers built for scope, not a fixed price sheet: Launch, Scale, and Portfolio, each custom-quoted to your scope. Most single-store SLA retainers sit around the Launch to Scale range depending on response-time tier and ticket volume. See Pricing for the full breakdown, or book a free call for an exact number.

How do we pay you?

Bank transfer, wire, card through Stripe, or PayPal, billed monthly against your SLA retainer. Whichever works best for you.

Free strategy call

Ready for a Shopify store that's never your problem to fix?

Thirty minutes. Store health check, SLA tier recommendation, and a clear path. No pitch theater.

Book a Free Strategy Call info@devlip.com
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